Experts' Advice

Understanding Priorities To Improve Customer Service

April 23, 2015 - Bill Hogg "Performance Excelerator"

Yesterday I experienced one of the most common missteps of good customer service -- ignoring customers to attend to “organizational” priorities. I was waiting in line to pay for my purchases, but as my turn arrived, the Manager showed up to make sure the cashier…

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Are You Building a Community?

April 22, 2015 - Shawn Casemore

Have you ever participated in a team building event? My guess is that you’ve been part of at least one during your career. Furthermore I would guess that you although the event may have had some initial positive influence on how your team collaborated, over the long th…

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Easy is the Enemy of Excellence

April 20, 2015 - Mark Black

I was finally ready for the last step. About a week earlier I’d decided to refinish the counter tops in our new house. They were old and I found a kit that promised granite-like counters in one day! Carefully, I followed the instructions, sanding, then priming, applying tw…

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Form a Community: Why Team Building is Dead

April 20, 2015 - Shawn Casemore

I’m often asked about how to best motivate teams. The common belief, of course, being that some type of event or intervention is the best way to energize, invigorate and build renewed collaboration. My experience has been, however, that although such an event yields s…

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Experts' Advice Feed

Understanding Priorities To Improve Customer Service

April 23, 2015 - Bill Hogg "Performance Excelerator"

Yesterday I experienced one of the most common missteps of good customer service -- ignoring customers to attend to “organizational” priorities. I was waiting in line to pay for my purchases, but as my turn arrived, the Manager showed up to make sure the cashier…

Are You Building a Community?

April 22, 2015 - Shawn Casemore

Have you ever participated in a team building event? My guess is that you’ve been part of at least one during your career. Furthermore I would guess that you although the event may have had some initial positive influence on how your team collaborated, over the long th…

Earth Day – April 22

April 21, 2015 - Beverly Beuermann-King

Earth Day - April 22. Earth Day isn’t about a single action you can do to support a healthier environment.

Easy is the Enemy of Excellence

April 20, 2015 - Mark Black

I was finally ready for the last step. About a week earlier I’d decided to refinish the counter tops in our new house. They were old and I found a kit that promised granite-like counters in one day! Carefully, I followed the instructions, sanding, then priming, applying tw…
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