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Experts' Advice Feed

Understanding Priorities To Improve Customer Service

April 23, 2015 - Bill Hogg "Performance Excelerator"

Yesterday I experienced one of the most common missteps of good customer service -- ignoring customers to attend to “organizational” priorities. I was waiting in line to pay for my purchases, but as my turn arrived, the Manager showed up to make sure the cashier…

Are You Building a Community?

April 22, 2015 - Shawn Casemore

Have you ever participated in a team building event? My guess is that you’ve been part of at least one during your career. Furthermore I would guess that you although the event may have had some initial positive influence on how your team collaborated, over the long th…

Earth Day – April 22

April 21, 2015 - Beverly Beuermann-King

Earth Day - April 22. Earth Day isn’t about a single action you can do to support a healthier environment.

Easy is the Enemy of Excellence

April 20, 2015 - Mark Black

I was finally ready for the last step. About a week earlier I’d decided to refinish the counter tops in our new house. They were old and I found a kit that promised granite-like counters in one day! Carefully, I followed the instructions, sanding, then priming, applying tw…
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